1. Aware of the need to change. 2. Must feel strong sense of Urgency. 3. Decide to do things differently. 4. Problem-Solve around what/how to do differently. 5. Commitment and Action (test personal will to change). 6. Reinforcenew behaviors until new reality.
THE TEN TASKS OF CHANGING ORGANIZATIONS:
1. Appreciate the situation, 2. Develop Strategic Alignment 3. Evoke Change Leadership 4. Expand Understanding and Commitment 5. Analyze Processes 6. Design Processes, Work and Boundaries 7. Plan Implementation 8. Establish Metrics 9. Manage Transitions 10. Continuous Learning and Improvement